Shipping Policy

Where We Ship
At SNGL Lighting, we offer free standard shipping to customers in the United States, Canada, and many other countries worldwide.
We do not ship to the addresses below:
US Virgin Islands, US Minor Outlying Islands, Guam, American Samoa, Northern Mariana Islands, Alaska, Hawaii, APO/FPO, and P.O. Box addresses in the USA.

Where Your Order Ships From
To get your order to you faster, we normally ship from the warehouse closest to your destination:
U.S. orders: U.S. warehouse
Canada orders: Canada warehouse
Other international orders: China warehouse
If an item is unavailable at the local warehouse, we ship it from the China warehouse.

Shipping Methods and Costs
We are offer Free Shipping worldwide.
Domestic (U.S.) orders are shipped by USPS or UPS or FedEx, etc. 
International orders are shipped by  DHL or FedEx or UPS or SF Express or EMS or registered mail, etc . 

Order Processing Time
Most orders are processed within 1 - 2 business days after your purchase (if products are in stock).
Orders placed on weekends or holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.

Delivery Time
U.S. warehouse shipout: 3 - 8 business days
Canada warehouse shipout: 3 - 8 business days
China warehouse shipout: 5 - 10 business days
Delivery times are estimates and may vary due to weather, customs, carrier delays, or other circumstances beyond our control.

Tracking Order
Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and a link to the carrier's site within 24 hours.
Tracking information may take 1 - 2 business days to appear or update.
You may follow the link in the email to check the estimated arrival time of your order.
If the package is lost or you don't receive your order, please don't hesitate to contact our customer support team.
For lost packages, we are unable to offer a refund, but we will gladly send a replacement at no additional cost.

Shipping Address
Please make sure your shipping address and contact information are correct when placing your order.
If you need to change your shipping information, please contact us as soon as possible. If the order hasn't been shipped out, the shipping address can be changed. If the order has been shipped out, the shipping address can't be changed.

Customs & Duties
International orders may be subject to customs duties or import taxes. Any applicable charges are the responsibility of the customer unless stated otherwise at checkout.
If you have any questions, please feel free to contact us via chat or email:
support@sngllighting.com
 
Frequently Asked Questions (FAQ)
1. Will my order ship in multiple packages?
Sometimes, your order will be shipped in multiple packages using multiple tracking numbers (depending on product availability). Due to the separate shipments, you may receive them on different days.
2. Why does my shipment not move?
The shipment may be delayed because of the high volume of shipments during the holiday season, weather conditions, or local events. Please contact us for support if the carrier has lost your package or you haven't received your order in 14 days.